A day in the life of…

HAROON
BRANCH MANAGER

Most mornings start with a regional conference call, making sure we discuss targets and requirements for the week/month/quarter. Then, I’ll review and refresh my knowledge on the team’s focus for the month, looking at how we can improve on our current performance.

I’ll brief my team each day across all departments but most importantly, making sure the team’s mindset is positive and ready for the day ahead!

Meeting with my Driver Controller and Operations Manager, we will sit down and review inputs and behaviours, ensuring we meet our customer expectations of service, availability and delivery.

Throughout the day, I’ll answer calls and will always be on hand to deal with any customer queries or issues.