A day in the life of…

MARIO
STOCK ASSISTANT

As a Stock Assistant for the Goods In Department, I work in a team of three.

Each day we’ll receive two trucks from our National Distribution Centre which delivers parts for all internal branch orders and it’s our job to make sure all the stock is accounted for.

As a hub, we support over 20 branches in the South and throughout the day, we ensure all special orders have arrived correctly via our couriers.

A day in the life of…

ADAM
PART SALES ADVISOR

Each morning starts with outbound calls to my customers, checking they’ve got everything they need for the day ahead and passing on any promotional information that might benefit them.

Throughout the day the inbound calls come through thick and fast, so I have to make sure every call is dealt with in an accurate and concise manner with the highest levels of customer service.

One of the benefits of working for Euro Car Parts are the spot prizes offered throughout the year for promotions, these have always helped to drive business and act as an engagement tool in branches. My biggest achievement to date was winning an iPad for a customer promotion!

A day in the life of…

NEIL
BRANCH MANAGER

Although one day is never the same, a typical day always starts bright and early at 7.30am when I’ll work with the teams to set our objectives ready for an 8am start.

Essentially, it’s my job to maintain our high standards, develop our talent and maximise profits at every opportunity. As I’m responsible for the operations team which includes a fleet of drivers, warehouse pickers and supervisors, along with the sales team – both trade and retail, my day is very much led by them and the needs of our customers.

My relationship with customers is key, so there will be visits out to them in the mix, to make sure they’re getting everything they need from us. I’m also the conduit between our head office functions and branch, cascading information out to the team throughout the day also plays a big part.

The end of the trading day will always see us sitting down as a team to review the last 24-hours and tackle the plan for the next day, so we’re ready and raring to go when 7:30am rolls back around!

A day in the life of…

LORNA
TRAINING SHIFT MANAGER

A typical day as a Training Shift Manager at Head Office starts with a morning team brief followed by our Daily Incident call to discuss the recent incidents, identifying measures we can put in place to prevent them from happening again.

Working alongside our agency, I provide them with our requirements for each department. On a Monday we induct all new starters and complete a weeks’ worth of training.

A big part of my role also involves brain storming sessions, here I review processes, improving them and working with others to implement these ideas.