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Vacancy Details

Customer Sales Support - Waterford | Waterford | Scotland and Ireland
 
More Information:

The Opportunity

 

To deliver outstanding customer service to our counter customers & deliver first class shop standards

 

Driving Sales & Margin Performance

  • Work with the counter team to deliver excellent customer service
  • Look for add-on sales as part of the selling process e.g. brake fitting kits etc.: 
  • Maintain the shop to the highest display standards
  • Ensure all stock is picked quickly and accurately
  • Ensure all monies are processed efficiently and cash is all accounted for
  • Queue management needs to be professionally controlled keeping the customers informed of delays etc.:
  • Seek support where necessary to maintain service levels
  • Follow up non-collected Click & Collect orders to drive additional sales

 

Stock Control

  • Process all sales and refunds correctly to ensure accurate stock file maintained

 

Improving Customer Connectivity & Relationships

  • Deal with customer complaints and turn them into ECP advocates
  • Support the counter team to develop their customer service skills and conduct feedback on performance daily

Leadership Behaviour

  • Holds the counter team to account where necessary
  • Lead the team by example demonstrating the following:
  • Honesty & Integrity
  • Strong work ethic
  • Trust – do what you say, walk the talk
  • Do the right thing as opposed to the convenient thing
  • Respect all colleagues, be fair and consistent

 

Team Development

  • Review and record progress of the counter team and identify plans to get back on track where required
  • Ensure full induction training and support for all new counter starters.
  • Ensure counter team complete ECP academy courses within appropriate timescales

 

Communication

  • Keep the counter team up to speed on any issues e.g. Friday Special, promotions to push etc.
  • Hold counter team briefing to keep everyone aligned and motivated outlining the day’s challenges and opportunities.
  • Keep a daily learning log to assist with development and planning for the future.