Vacancy Details

General Manager Designate - South Wales Area | Cardiff | South West
Competitive + Bonus + Car/Car Allowance

Company Background - Euro Car Parts

Euro Car Parts an LKQ company is the largest automotive aftermarket specialist in the UK, with circa 9,500 employees and over 200 branches nationwide. The business is on track to achieve another record year in terms of sales and investment into infrastructure, with annualised sales now exceeding £900 million. Euro Car Parts is one of the UKs biggest entrepreneurial success stories of recent times.

Euro Car Parts distributes parts for all makes of cars, including Korean and Japanese programmes and light commercial vehicles. They have over 140,000 different stocked part numbers, significantly exceeding its competitors and this number is constantly growing.



Euro Car Parts Ltd was founded in 1978 by Sukhpal Singh Ahluwalia, a refugee who fled Uganda’s Amin Regime for the UK with his family. At the age of 18 Sukhpal raised £5,000 with help from his Father and the bank and set up a car parts shop in North London. Since then the business has seen typical annual growth of 25% and was sold to LKQ Corporation in October 2011 for £280 million. Sukhpal remains an active member of the business having operated as Executive Chairman for the UK business and has more recently joined the main LKQ board in the States as Executive Director. His entrepreneurial flair, passion, high energy, resilience, tenacity and a “will to win” are still intrinsic to the culture of the business.

Euro Car Parts’ parent company - LKQ Corporation is the market leader in collision repair and recycled parts in North America and Europe, with an annualised turnover exceeding $4 billion worldwide and more than 30,000 employees across 7 countries.


Key Facts

o Customers are Trade, National and Retail (online and instore)

o 82,000 deliveries per day

o c. 200 Branches

o 16 Regional Distribution Centres

o 3 National Distribution Centres

o 140,000 parts in stock

o 5,250,000 square foot of warehousing

o 9,500 people in the UK

o Partner with DHL on European Distribution


Key Financials

2015: £905M turnover, £88M pre-tax profit, 9.72% pre-tax profit margin

2014: £716M turnover, £63M pre-tax profit, 8.85% pre-tax profit margin

2013: £587M turnover, £63M pre-tax profit, 10.76% pre-tax profit margin

2012: £438M turnover, £41M pre-tax profit, 9.44% pre-tax profit margin

2011: £340M turnover, £31M pre-tax profit, 9.24% pre-tax profit margin

2010: £271M turnover, £15M pre-tax profit, 5.82% pre-tax profit margin

Experience / Duties:

Key Accountabilities:

Driving Sales & Margin Performance:

o Ensure the branch team are fully aligned and driving sales and margin performance through strong connectivity, data analysis and supporting all marketing activity effectively, including web customers


Stock Control:

o Ensure all stock management procedures are fully in place to underpin accuracy and deliver exemplary customer service

o Regularly review to ensure all stock controls are in place


Fleet Management:

o Ensure fleet usage is maximised to deliver exemplary customer service

o Maximising this asset and set high expectations

o Regularly review to ensure all fleet controls are in place


Improving Customer Connectivity & Relationships

o Develop a visit routine to connect with key IMT & National Account customers and demonstrate partnerships that support mutual growth

o Lead a branch culture where customers are seen as the ‘number one priority’

o Ensure all customer complaints are dealt with fairly and equitably

o Ensure Euro Car Parts have the premier reputation for service in your locality / town

o Engage the team to understand delivery of excellent customer service will lead to sustainable branch performance and therefore customers are our number one priority


Leadership Behaviour:

o Model values aligned to ECP status as market leaders as follows:

 Honesty and integrity

 Strong work ethic

 Trust – do what you say, walk the talk

 Do the right thing as opposed to the convenient thing

 Respect all colleagues, be fair and consistent

o Represent ECP professionally when dealing with all external and internal partners


Team Development:

o Ensure a comprehensive 4 week induction takes place for all new employees covering key operations and sales functions

o Ensure all ECP Academy courses are fully completed within company timescales

o Ensure all colleagues have one personal development activity in place to grow their skills



o Act as the focal point for cross sales and operation communication ensuring service is never compromised

o Keep those affected informed

o Hold structured team briefing across all branch employees outlining key objectives and measures daily

o Utilise all communication channels to maximum effect

o Consider the audience motivations and perceptions and keep it simple


Succession Planning & Recruitment:

o Ensure a comprehensive succession plan is in place for all roles

o Ensure a multi skilling programme is in place to fulfil future succession starting with Banked Hour colleagues

o Support recruitment with timely decisions and recruit for attitude above all else


Planning, Organising & Prioritising:

o Ensure clear short term (daily) and medium term (monthly) plans are in place and documented to maximise branch profitability.

o Develop and deliver an annual plan covering all critical dates (e.g. MOT seasons, religious celebrations etc.) considering contingencies

o Ensure the number one priorities are always sales and customer service levels


HASAW / Staff Welfare / HR:

o Ensure all legal responsibilities are completed in line with company expectations

o Take nothing for granted check it and challenge daily (e.g. fire doors propped open / blocked etc.)

o Support all HASAW initiatives e.g. First Aid Training

o Ensure the staff areas are always clean and hygienic and fully furnished with correct equipment and consumables

o Manage all colleague issues with empathy and discretion involving HR support where necessary


Cost Control:

o Manage all costs like a business owner

o Challenge every cost on the P&L to see where you can gain traction and improve profitability

o Coach the team to understand the relationship between sales and cost management will maximise profitability


Performance Management:

o Set clear, SMART and stretching goals and measure performance accordingly

o Hold your management team to account and ensure they hold their direct reports to account as well

o Recognise and praise high performance and make it specific and meaningful 

Work Hours:

50.33 hours per week Monday to Friday from 8am - 6pm and alternate Saturdays from 8am - 4pm 

More Information:

To apply please email yor CV directly to kate.dodd@eurocarparts.com

Your career with Euro Car Parts is only limited by your ambition and will to succeed.

For exceeding expectations in this fiercely competitive market we offer:

·         A highly competitive salary

·         Uncapped monthly bonus

·         Genuine career progression

·         Holiday discounts with cashback

·         Up to 40% discount for tickets to major family attractions and cinemas

·         Up to 20% discount for various high street retailers

·         Plus amazing deals and discounts for 3000 gyms in the UK