Product Technial Support x 5
Due to recent promotions we have created 5 new Product Technical Support roles within our Product Management teams.
What is this role?
This role is internal support to our branch network and any product enquiry our Sales Teams may have.
To be a success in this role you will need to have a strong Mechanical knowledge with excellent customer service skills and be comfortable using a computer and MS Office packages.
In return you are offered a clear career route into Business Management.
The specifics of the role are as follows:
The product advisor will be the first point of contact for all day to day product technical branch calls. The individual will be given training across all product groups.
Responsibilities & Duties:
- Branch Technical Support
The individual will provide telephone/web technical support to our branch network. ECP salespeople use a combination of their own knowledge and the Electronics part catalogue to identify the correct parts for our customers. When they are unable to resolve a parts application issue, then they will contact you for technical assistance.
- Tickets Reporting
All issues identified as part of support calls will be logged via Topcat.
- Application Data Correction
All calls logged where incorrect reference is linked will be logged via our cataloguing system Topcat.
- Product Complaints/Investigations/Warranty
The individual will assist product manager in logging all product complaints received from branch in a timely manner for product manager to take corrective action and will ensure the task is followed through to completion.
- Self Development and Learning
It is expected that product advisor will use own initiative to learn and keep abreast with new developments.
- Product Maintenance
The product advisor will undertake maintenance work as per requirements of product manager.
Then please apply and if selected you will be invited to the recuitment event to meet the Senior Managers on Tuesday 14th July 2015 at our HQ in Wembley.